If you knew that BA luggage allowance is 23K, why did you pack a 30K bag then get angry with the BA agent because you were over the allowance?? Everyone expects an exception to made for them, but if they let you go 1K over, then the next psgr will want 2K extra allowance, and the next one 3K, ad infinitum. Next time, either adhere to the airlines rules, or choose an airline with a more generous allowance. It's that simple.
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