[e-regular]

I have been trying to contact LAN Chile's customer service for the past 4 months with limited or no responses.

This was the last email I sent them in hope someone would call me once and for all to resolve this issue.

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Ms Pamela Veloz y Nancy Sarabia,

I have just tried to call your customer service number 12 times and I can not get through. When I press 2 for English, I get disconnected.

I think your company customer service is appalling and I would be ashamed to label myself a great company that aspires to provide great customer service with the horrible, non-existent service you have provided.

I wish for your team-leader/supervisor or manager to contact me immediately so I can get a refund of the AU$111.35 or a full refund of my ticket.

Dealing with your company has been one, if not the worst experience of my life. It is almost as though I have suffered a frontal lobotomy and I can not complete actions coherently, then I wake up and realise that it is you who has the problem in contacting customers and responding. You should be ashamed of yourselves and your customer service. Bow your heads in shame “Servicio Al Cliente” Lan Chile.

I have worked in the customer service space in call centres as senior computer engineer for the past 8 years of my life, and never have I witnessed such a pathetic display of ignorance coming from an international organisation.

Next time, I will be flying with a different company.

You both lack the professional ethics, qualifications, respect and courtesy necessary to respond to someone emails. It’s as if LAN Chile customer service is run by a Circus master.

Sincerely,
Henry Gomez

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