Complaint: Customer Service Abusive Capt. ELP-LAX
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  #4  
Old Jul 7, 2012, 5:15 PM
xjcaptain xjcaptain is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Dec 2011
Posts: 75
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You are going to an attorney because the temperature was not to your liking? Things must be pretty perfect in your world. What you may not realize about his comment about Mr. Boeing was that it is a very well known fact that aircraft heating and cooling systems are notoriously difficult to obtain consistent temperatures throughout the entire cabin,. Many require almost constant adjustment. I'm curious how you would handle being confronted out of the blue at your workplace? Many times flight attendants pass on the cabin temp issues to us, but what you may not realize is that often you have passengers simultaneously asking for it to be made both warmer and cooler based on their personal preferences and also based on how they are dressed. Often when getting requests for it to be made both warmer and cooler they are smart enough to know that as a pilot we can't do both, so they will tell the passengers they have told us when they have not, because its an impossible request. Other factors could be inoperative equipment being on an MEL that limits the crews ability to obtain a good temperature.