Everybody had their vents shut off and were sitting with their arms folded and were shivering. The cold air was blowing gales from another souce inside the cabin. No blankets were offered and most people had no winter wear to bundle up in. For a short time Capt. Frank did turn the a/c off (perhaps 10 mins.), and then he went back to turning the a/c back to freezing cold for the rest of the flight. I'm sure we won't be the only folks chosing another airline carrier after this experience. And to answer the question of what I would do if somebody came to me with a customer service problem, I handle those questions routinely in my executive position at my company under my given name, first and last. I am appalled that Southwest Airlines hides the identity of its employees so that the public cannot know the true identity of the people to whom we are entrusting our lives. And how, pray tell, may we even verify the licensing history of the pilots? I must contact my friends, colleagues and relatives working in Washington, DC about this.
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