[A320FAN]

Originally Posted by 4kingjoke

Last week I booked a return flight from Manchester to JFK for July 13th for my sister on my BA member account.

I specifically entered my sisters information into the fields as she was the passenger and I was paying for it, and booked it through my membership account. I sent the confirmation to my sisters email and did not expect any discrepancies.

Today, my sister printed up the tickets, and to everyone's surprise my name was down as the passenger. I called customer service to correct this error, and after waiting twenty minutes on hold and came into a nasty shock.
I spoke to Denise Campbell, who immediately told me there's nothing they could do. She told me that it was my error because I didn't click on a third party box, and I would lose my booking. I was shocked to hear a British Airways staff with such an obtuse attitude. All I asked was to change the name on the Eticket, why are you taking my money?
I asked to speak to a supervisor and Denise told me he would say exactly the same thing she was telling me, so it would be a waste. She again put me on hold to come back with a compromise. She explained that if I booked a new reservation that was the same, I would be given a refund on my original booking. That's what I was asking for in the first place, so I don't know why I had to be told I would lose all my money.
I was sent to reservations (20 minute hold) and booked a new flight. The agent told me it would cost £630, over £40 pound more than my original booking. I went online and noticed the same flight for £606 pound, the agent told me to book it online, so I did.
When I was put back to Denise, I was informed I did not follow all her silly rules? I was informed to place the booking for the reservations desk, not online (what is the difference) and I used a different debit card because my original one was in USD, and because it was different I wasn't allowed to keep the booking. What is the difference and why the games?
I was put back to a new agent to book the EXACT flight that I booked originally, apart from the passenger name (that's different!) I was informed it would cost £630, which would cost me over $1000 on my USD card.

I was so furious to be made to follow these stupid rules that had no meaning or justification. I was unable to speak to the supervisor (Peter Greig) and ask for an explanation as there was no room to help me fix, what I see, as BA's system error.

I have traveled with BA several times in the last year and I wanted my sister to fly BA because of its superb experience. I'm afraid to say, this customer service experience from BA was a nightmare. I would expect that from Delta or Spirit airlines, but NOT British Airways.

I know this was a BA error because when I was booking the flight again online, my sisters details were already saved in the passenger information. There must have been a change when I entered my membership number (obviously I wanted the points).

I am expecting to fly back to the US this month, but after the behaviour from your customer relations team I am reluctant. I am out of pocket £50 for booking the same flight, and because I was not allowed to use a different payment method, that cost me over $30.

Almost 2 hours dealing with these buffoons, jumping through hoops and playing their silly games. Never again!

When you book a flight for someone else using your Frequent Flyer account, the reservation will on come back on your name as the computer reservation system reads it as someone trying to circumvent a system to claim points/mileage for their frequent flyer number without having stepped foot on an aircraft and do the actual trip itself. Also if you read the terms and conditions carefully without rushing through them you may see that the type of ticket you were purchasing for your sister may not have permitted a name change.