Quote:
Originally Posted by katm
Their new reward program is incredibly confusing. First you earn credits, then you earn points, then you have to convert your unused Southwest converted credit to points, back to credits. I had two rewards expire and Southwest has a $50 fee to reinstate expired rewards. When I explained to them how confusing their new system is, they agreed and said they would not waive the reinstatement fees. I wrote a letter to the president of the company and got a response back repeating that they would not waive any fees, even the fee associated with the expired reward that was just yesterday! This, after writing to them in plenty of time to let them know the reward was going to expire and that I need their help before it does. A week later they contacted me - a day AFTER my reward expired and now I have to pay $50. I've been a customer for over 15 years. I hope they find value in losing me for $100.
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I'd swear I wrote this post.... I know I didn't since I only heard of this site from an issue earlier in the year in the Reader's Digest on one of many flights from this year with DIFFERENT airlines that were not southwest. I save Reader's Digest issues I get in the mail and bring a few with me to read when I travel, so I don't remember the issue.
I never got to use my "reward" for flying with SW all the time under the old program with flight coupons, got hosed on a reinstation fee only for them to be expired again since none of the flights and "available" seat days have ever been open or avail.
I've found flights on other airlines, and even adding in the checked baggage fees to totals with the other airlines.. the "free" bags thing with SW isn't so free when my tickets with competitors have run me less.
Count me in the list of ex SW customers due to their deceptive Rapid Reward BS program.