There needs to be a wholesale review of the duty if care owned to passengers whilst in transit. They are effectively denied basic rights. A campaign a few years ago to limit the time passengers can be held hostage on the ground bore fruit, but a wider ranging review is called for. Here passengers were disembarked and had less rights than if they had remained on the plane. I suggest after check in, if a delay is greater than 2 hours, all passengers must be provided with access to drinking water and basic amenities such as access to a pay phone and toilet facilities. Greater than 5 hours, passengers should have the right to be booked on alternative flights, including those of other carriers.
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