Complaint: Canceled / Delayed / Overbooked Flt 720 July 10 -- had to return to Philadelphia
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Old Jul 13, 2012, 3:06 PM
stephiedib stephiedib is offline
 
Join Date: Jul 2012
Posts: 5
Default Flt 720 July 10 -- had to return to Philadelphia

It was very obvious that USAirways operations was not PRO-ACTIVE in receiving the disembarking passengers -- they were only RE-ACTIVE even though they had more than an hour to prepare for the arrival. The only plan they seemed to have in place was to provide emergency care and to keep us confined in a small area. We were disembarked into a waiting-area that had been sealed off with moveable walls. Immediately outside these walls was one of the concourses. It was only after a enough of us requested access to a bathroom that they finally got the idea to open a single door to the concourse and then to station police in the concourse along the way to make sure we did nothing other than go to the bathroom and return to the sealed off waiting area. As I said previously, just a few minutes before they started boarding the replacement aircraft, they openned the walls and allowed the captive passengers access to the concourse for a walk -- No shops/restaurants were open at that point -- must have been about 1 am when this happened.