just curious, why werent they in their carry-on? i would never put medication (thats life threatening) in checked luggage.
I am not sure what you best option is other than having their doctor fax over the subscriptions forms and getting another doctor or pharmacy where they are to get more medication
bags go missing all the time unfortunately, thats an unfortunate side effect of the travel business, bags somehow dont make it on the flight, they arent tracked properly and while it is extremely important to get their bags ASAP things happen, and they should be held accountable for missing the bags but i am surprised that you didnt have a plan if something like this happens
hopefully your family members will be in good health soon
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