Cancellation with Etihad and makemytrip.com
We booked the tickets for my in laws from Chennai to NYC for the month of August. My father-in-law is sick right now and is not in a situation to even walk and hence we are planning to cancel the tickets. We did not realize its a non refundable ticket while booking. Anyways we called makemytrip.com and they said the ticket can be used within 1 year but should be the same route and the same passengers. Is there a way,we can make use of the ticket using different passengers? We don't think my in-laws can travel even next year due to their health conditions. We don't want to loose $3000+ for cancellation of tickets.We called Etihad airlines but they are refusing to do anything since we booked through makemytrip.com. Can someone from Etihad please help with this situation?
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