Delta - paid upgrade ignored; no refund.
Two weeks ago paid for an upgrade to comfort class. Checked in and was assigned normal economy. They didn't find a seat for me in the comfort class, and after communication refuse to offer a refund despite the fact their terms and conditions explicitly state that they have to. I have had multiple incidents with them. Please don't use this airline people, they are truly the most fraudulent airline I have ever had the displeasure to use.
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