It's no surprise that airline employees are sticking up for an airline. If you speak to the millions of others that are NOT airline employees - you'll hear a much different story. Sitting in the exit row wasn't a problem and fulfilling the duties wouldn't have been an issue. It's about customer care, going the extra mile, and being accommodating - when it's clearly possible and easy to do - for some of your customers that could use a little extra help. Again - other airlines such as US Airways are always very accommodating and help get us the most optimal seats whenever possible - even giving us bulkhead seats for long haul international flights. Delta is not customer friendly and it's becoming even more clear by the responses to this thread that even the employees it hires and trains are not customer service oriented. Clearly there are other airlines that actually care about their customers and now that I know exactly where Delta stands I will be able to make a more informed decision about who I decide to fly with.
Anyone who is considering flying with Delta should actual consider flying with US Airways or just about any other airline.
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