[Ratitong]

Why can't the airline include the contract on the ticket confirmation sheet or point of sales so the customer knows exactly what the term or condition? That will eliminate a lot of discussion or complaint about this. Most people won't know it unless they face the same problem. How is it fair that the airline can give your seat away when you have already paid for it? It may be fair for them to do it if the customer doesn't show up on time on that particular leg, how is it fair for them to make an assumption that one didn't make it on one flight means they will not take the return flight? I think the airline can improve by stating the roundtrip ticket condition clearly so no wate of time in expalining over and over again. I am not even asking for a refund, I merely want to know how they can cancel ticket without informing the customer in advance? They expect customer to tell them when he/she cannot fly (fair enough), likewise the customer expects the airline tell them when they cancel a ticket the customer already paid for. isn't that courtesy? if I am one of the mangement team of the airline, I will do that to improve communication and reduce misunderstanding.