[mb99fairfax]

In reference to your reply, as a permanently disabled individual I am insulted by your complete lack of empathy. Mr. Stanek suffers from PTSD and TBI from his 3 combat tours in Iraq and was abused by United employees along with having his service dog kicked not once but twice.
.
Even when Mr. Stanek explained his disability to the United customer service employees, most refused to help him and one of them asked if he was retarded. If that gentleman isn’t terminated soon then there's something seriously wrong with United.
.
Our war Vets not only deserve our respect and gratitude for the way they’ve served our country but they’ve more than earned it. And to disrespect and treat Mr. Stanek the way United customer service employees did and to kick his service dog is more than enough justification to immediately terminate these employees. Not only has Mr. Stanek been traumatized by these events, but his service dog Sarge has been so traumatized that she has been taken out of service and will have to undergo 4-8 weeks of additional training to see if she can go back to work.
.
I do take some solace in the fact that the U.S. Department of Transportation has opened an investigation into this incident but more than that, United has to require that all customer service employees be educated on the needs of the disabled. And it would also be great if people like you were also required to undergo education on the needs of the disabled and also how to properly treat the disabled. Your lack of empathy for the disabled and possible disrespect for our war Vets is disturbing and troubling and I do ask that you seek some help as soon as possible.