[mb99fairfax]

I used the words “lack of empathy” for a reason, and those words came to me immediately upon reading your Reply.
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I started this post as a call to action (“we need to make sure this NEVER happens again!”) to try and change the way people think about the disabled, to try and change the way people treat the disabled. The actions of some of the United customer service employees in the way they treated Mr. Stanek and Sarge, in the way they treated the disabled, not to mention that Mr. Stanek is a disabled Vet, is unforgiveable, unconscionable. But yet the first words out of your mouth were a copout, an excuse – “Airline employees are rarely held accountable for their abuse of passengers.” And the next thing out of your mouth was – “And passengers are frequently not blameless or instigate situations that should not occur” – so you FIRST thought about blaming the disabled passenger before blaming the callous United employee. And the next thing out of your mouth was – “However, if this actually happened the way the passenger described the incident” says it all: I’M NOT SURE I CAN TRUST THE WORD OF A DISABLED PERSON!
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So there it is – “lack of empathy” - everything out of your mouth – “lack of empathy”! So instead of trying to fix things, you’d rather give excuses, you’d rather FIRST blame the disabled person before the United employee and your first thoughts are that YOU’RE not sure you can believe the word of a disabled person… Lack of Empathy!