Whether you booked Spirit to save money or for convenience is irrelevent. They brag about themselves being an "ultra low cost carrier". Unfortunately, this translates to underpaid, untrained, surly, incompetent, indifferent employees, and zero customer service. Spirit is proud to broadcast to the world their lack of customer service. The President has publicly stated numerous times about dissatisfied customers "Let them go somewhere else. They'll be back if we can save them a penny".
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