[nchalakova]

On April 20th/2012 I contact my travel agent asking her about a ticket for my son to be able to travel from USA to Bulgaria with escort service.
She told me that United and Lufthansa work together and they offer this service.
Just in case I called both companies and asked the EXPLICITLY that my reservation is with United and Lufthansa flights. Both customer support agent confirm that they will provide the service.
And my travel agent talked with them also and got the same confirmation.
I bought the ticket on April 23st.

A week before the flight (June 24th) I call to pay the fee for the service and the UA/LH agents told me that the contract between the is no longer valid and they will not be able to provide the service (new contract March 31st 2012) .
During this week my travel agent tried to find me a open spots in the next flight but no success. There was another options for different dates (2 weeks different) and I had to pay additional $1000.
For this reason I went to the airport to talk directly with the UA/LH. I could not give you the names, but on Lufthansa desk a lady told me that nothing wrong with my ticket and the reservation and if I pay the fee to UA they will transfer my son from one gate to the other for the next flight to Sofia. I went back to UA supervisor and she told me - "OK, if Lufthansa can do it we can also. Go pay the fee ... ". I waited on the line 50 minutes and this part was BAD:
-The UA agent called another supervisor that was so rood ... he even did not want to listen any of my explanation. I was willing to pay the fee if they can transfer my son ticket from UA flight to Lutfhansa flight (the airport agent said that they have open sports). He just said - "Talked with your agent ... " But the agent do NOT see the open sits ...
The ticket is not refundable ... my agent will try to return me something as a credit, but can be use only for my son, within a year and only travel internationally ...

The questions are:
- How the company sold this thicket to a minor knowing that he does not have adult with him and they could not provide the service?
- How difficult was to change the ticket from Chicago to Frankfurt to be on Lufthansa flight?
- If they no longer have a contract they should at least take care for the customers within some interval and do something to be able to cover the service.
- Who made a mistake? Not me, and why I have to pay for somebody that is not doing the job accurate?
- I payed for this ticket $1200 and they will not return anything ...

I was devastated and could not trust anymore these two companies. I will try to avoid as much as I can UA/LH services and I will post and told my friends to do the same.
This is not a good way to do the business and tread the people like this.