[astrolqueen]

Thought I would fly United but had a problem from the beginning with the ticket price when purchasing online--when calling United all I got was transfers and ended up paying price plus taxes added on--it was like a never ending loop when calling United--transfer the problem so you just give up. No one could tell me the actual price online the day before so I just paid. My only recourse I decided was no extra luggage equals $50 less dollars to United and no meals on board. Well made three seat reservations for return when calling but no luck on first segment of trip . I was assigned a seat when going online for boarding pass and had choice of 2 or 3 middle seats--oh well--on return trip to Florida thru Denver my name was called at gate and attendant just took boarding pass and said I am putting you in an aisle seat in the front. Did I want an aisle seat--NO-well out came the hostility because I did not want to give up my seat so a family could sit together. Thats nice but I am a senior citizen and wanted a window seat so I could rest my head but did that count for anything--guess not. Then I was informed they would accomodate me since I mentioned I would want to write a letter about this and was told seats are not guaranteed--even though I had reserved it through United the day after the trip--gee were they overbooked? I did end up getting what a window seat but what shocked me was both desk attendents talked to me in a very demeaning tone and it was my fault because I was not patient enough--easily just turned around--I know they were busy but there was no-- I am sorry just hold on-- it was all that very demaning tone and citing the airline rules. Sorry I just did not go along with their plans and they must think it was easy to intimade a senior citizen. Plus another thing I noticed was a lot of United employees were talking amoungst themselves when they should have been paying attention to customers or at least move out of sight of the passengers if you want to carry on a conversation. Plus no announcement of delayed boarding time in Denver. I think United needs to seriously retrain their employees and especially how they treat their SENIOR CITIZEN travellers. My next trip to Montana will not be on United if I can help it.