American Airlines Strikes Again
I recently had a similar incident with American Airlines. When I complained to the Advantage Desk, I was told (believe me this is no exaduration) "Look, I don't really care about your stupid problem." I responded "This is probably why your airline is having so many problems and losing money." She responded " Don't you understand - I don't care - we are too big and too important - the government will come in and rescue us if we have a real problem."
The AA answer is ALL the airlines do this, its in the fine print, we can do what we want and we don't care.
|