It looks as though Southwest's webstore issues continue:
- An error has occurred. Please visit southwest.com or southwest.com booking for more help.
- If this issue persists, please call 1-800-I-FLY-SWA (1-800-435-9792).
- Reference code: 999999999
I initially received this error when trying to price a round-trip itinerary in October but now I cannot even get past this error when selecting cities and dates from the home page. Hopefully Southwest will extend their "sale" as a result of this "fail" but that remains to be seen.
MosesLuna, sorry to hear of your over-charge. Have you contacted your bank? I'm sure they will be much easier to reach than Southwest and will see this is an obvious error. Hopefully they can release most of the holds on your funds while this gets sorted out with Southwest. As for the airline, if multiple tickets were indeed issued they will hopefully see it is a glitch/error and cancel/refund the multiples. Did you receive multiple confirmations with multiple booking numbers?