Reply to ombudsman
To clarify the facts:
1.) We bought the round trip ticket in Los Angeles on 10-04-11;
2.) By its terms, the return trip must take place within one year of issuance;
3.) The ticket also required 72 hours notice to Korean Air of the return trip;
4.) The ticket permitted 1 change of date with no additional charge.
5.) Near the time of issuance our travel agent both selceted and then cancelled a return trip date of 08-21-12 leaving the ticket "open."
6.) Under these facts,and adequate grounds for exercise of "compassion" by Korean Air, they took the actions previously described.
7.) Three weeks ago our son returned to Los Angeles from Kunming with no difficulty using the same type of ticket.
What is your opinion? We would appreciate a prompt reply.
As for the other poster, the red warning flag over your name speaks for itself.
Last edited by SM1; Aug 6, 2012 at 1:08 AM.
Reason: correct error in facts
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