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Originally Posted by imnobody
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It provides little comfort to know that instead of responding to our user's complaints, Delta Air Lines has chosen to ridicule the very customers that have been dissatisfied with their service after spending their hard-earned money flying with them.
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Not true... This person you speak of, is an individual, not authorized by Delta Air Lines, that has chosen to speak their individual mind and return some of the ridicule that passengers spout at Delta Air Lines daily. |
First of all, this is interesting coming from you,
imnobody, since you yourself are a Delta employee and we caught you doing the exact same thing a few months ago, leaving very patronizing replies to our members, so this is not the first time this happens. Second, we have no way of knowing it was just 1 individual since multiple Delta employees could have used the same account from the same computer, each one possibly taking turns to ridicule one of our members. Third, it does not matter, because whoever did it was officially representing Delta Air Lines in whatever capacity they hold at the company. This wasn't some random person replying to these messages from home outside of work, which even then would not be an excuse for this type of behavior. So please do not attempt to belittle the significance of this by blaming one person, or worse, justifiying it by saying that Delta was "returning the favor." That is entirely unprofessional on several levels and Delta Air Lines needs to apologize on behalf of the person or people responsible.
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Whether it is in this forum or not, Delta passenger service agents are abused every day over things they can not control.
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That's not an excuse for treating your paying customers the same way. Do not forget which side of the coin is getting paid to do a job, and which side is paying to receive a service.
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It's about time someone turns the accusations around and asks the passengers to think common sensically and realize that paying for a ticket first of all does NOT guarantee travel.
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No, it's not about time Delta ridiculed its customers. It's about time Delta owned up to its mistakes and took action to rectify them rather than making matters worse for their dissatisfied customers. If paying for a Delta ticket does not guarantee travel, then what does it guarantee? Ridicule?
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Nor does it give anyone the right to talk down to, yell at, curse at, spit on, punch, threaten, etc. a fellow human being the way I have witnessed and experienced far too many times.
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This is an electronic forum, no one here is yelling, cursing, spitting, punching, or threatening, they are just mentioning their complaints about Delta, so again, that's not an excuse for what happened.
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Please understand that this individual does not represent the collective voice of Delta Air Lines or its employees, but does, (I agree, very rudely) bring up some good points.
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That is difficult to believe since there has now been a pattern of this typeof behavior coming from Delta. Whatever you do "on the job" represents the company that you work for. Period. All our members are concerned about is that this came directly from Delta, the details of which person is to blame are irrelevant. Delta needs to own up to this and apologize.
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Let's all, passengers and employees alike, treat everyone we encounter in our travels with compassion and respect and the travel industry will be a much better place for all to be.
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That has to start with the airlines.
Sincerely,
AirlineComplaints.org