Singapore is poor at customer loyalty
"Massive complaint about Singapore Airlines. Wish it hadn't come to this. I am gold member, spent 10 of thousands of dollars over the past 4 years in both business and leisure travel. I had one request to switch a destination on an economy flight - willing to pay a penalty fee or simply requested to have a credit (not a refund) they simply refused. Ticket can't be worth more than a few hundred dollars. They were fine with letting this loyal customer leave. Extremely cocky and no sense of loyalty. Who knew"
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