If you buy the wifi access code from the FA, why shouldn't they refund you if it is not working. If I buy a dodgy sandwich from the FA, I wouldn't expect to have to write to Head Office to get my moolah back.
In any event....asking for a refund and getting ignored is a complaint about ignorant, poor service...not about who is responsible for paying the refund. [Inappropriate Language. Please respect the rules.].
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