Complaint: In-flight Issue Southwest wireless worthless
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  #3  
Old Aug 13, 2012, 5:24 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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If you buy the wifi access code from the FA, why shouldn't they refund you if it is not working. If I buy a dodgy sandwich from the FA, I wouldn't expect to have to write to Head Office to get my moolah back.

In any event....asking for a refund and getting ignored is a complaint about ignorant, poor service...not about who is responsible for paying the refund. [Inappropriate Language. Please respect the rules.].