Final Letter from US Airways
Thank you for your most recent email and for taking the time to talk with me today. Although I’m confident the previous agents researched your case thoroughly, I reviewed everything again because you expressed concern.
As we discussed after thorough research of your travel records and our flight logs, I have found that the flight was held due to an Air Traffic hold caused by weather issues. When this happens your flight will board and wait for the next available opening. If the time limit is hit then you will be deboarded and wait for next opening block. In this case the pilot was past his allotted hours of work and there were no replacement pilots that could fulfill this flight. I understand your frustration with this situation as it was not something that we would like to have happen to our passenger; however, it is also not a reason that I can alter the original resolution. We are unable to honor your continued request for reimbursement of your added expenses. We are considering this matter closed and there will be no further correspondence pertaining to this issue.
Ms. Prater, I regret that we have been unable to come to an agreeable resolution. Given the privilege of serving you again on US Airways, we look for forward to providing you with a more satisfying travel experience.
Sincerely,
David Harms
Representative, Customer Relations
US Airways Corporate Office
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