I don't know where airlines get off even asking. An FA should not ask someone who has paid an additional fee for a seat to voluntarily give it up for another customer who has not. It is ridiculous.
Let's take an analogy. I have booked a private box at a sports event, and someone comes along and asks me to change to a standard seat, because two people want to sit together. They have not paid for the box and the sports arena says there would be no refund of the cost of the box.
It is so ridiculous it would never happen.
In the past, airlines tried to argue that no seat was guaranteed. They appear to be trying to stick to this policy, even though they have totally undermined it by selling you specific locations on the aircraft.
If I buy something, I expect to get it...and if I don't, I expect to be refunded. They need to get real.
They seem to think the same applies when they charge extra for luggage. If you charge extra, then people expect to get the service they paid for...ie, luggage returned to them at the end of the flight. If the luggage doesn't arrive with the customer, they need a refund. If I FedEx next day delivery, and it is not delivered next day... I expect a refund.
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