Unable to credit miles
I've been traveling with Etihad for last 4 years and my wife for 1 year. We do travel on this route Toronto-AbuDhabi-Dhaka. Last, we traveled on the same route on March 17, 2012 and returned on April 14, 2012. Since I hold Etihad Silver card, my miles were credited right way during checking-in in airports; but my wife's didn't (she was holding a temporary paper copy). It has been almost 5 months we traveled and there is one month remaining.
As I take care of my wife's Etihad account; I've been trying to credit the miles using RETRO CLAIM FORM for herself. It keeps saying "MILES WILL BE CREDITED SHORTLY"; but never happens. My wife also emailed re: this issue. She emailed to get her missed miles for a travel back in Oct, 2011 and never had any solution from Etihad. So, she highly doubts she would get something this time.
My mother recently traveled to Toronto on same route and she mistakenly created 2 accounts with Etihad. I can't credit her miles as well.
I need serious help so that all missed miles (both my wife and mother) get credited to respective accounts and forwarded to my account (as I'm the head of the family upon acceptance of other family members).
I look forward to getting some help here. Fingers crossed!
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