Wont credit Missing Miles due to technicality
I have been trying to claim miles missing from my wifes account since our travel from TRV to ORD back in Nov 2011 . I sent multiple emails from my mail account to retro claims within few days of our travel. Now since more than six months has passed from our day of travel , Etihad refuses to credit these miles because the emails originated from my email account and not from my wife's, though it had all the relevant details. Since I am the head of our Etihad family account, it made sense to me that I should be able to claim missing miles for all family members. I hope someone from customer care will come out and look beyond this technicality and show what real customer service is.
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