Quote:
Originally Posted by dchiarella56
It is a simple computer science project. When dealing with names you include 2 middle initials. Many people in America have sons and daughters with the same first and last names and different middle initials. Not all of us wanted Jr and Sr or I,II, II at the ends of our names. The registration system thought my name was entered twice and only gave me one ticket. My son had to explain for 25 minutes to get his ticket. This is unacceptable. Please modify your AA reservations software accordingly.
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I think you are referring to a "boarding pass" not a "ticket". AA uses Sabre system. Sabre attaches each "ticket" to the name in the reservation record. However, when there are two identical names, it attaches both "tickets" to the first name, not knowing that they are two different people. So, if you have 1Smith/Robert & 1Smith/Robert the check-in agent has to "disassociate" one of the tickets from the first Smith/Robert and "associate" it to the second Smith/Robert in order to print a boarding pass. An agent who knows what he/she is doing should be able to take care of it in about a minute. For future, always differeniate passengers with identical names booked in the same reservation by using Sr, Jr, a middle intial, or somthing so the names are not EXACTLY identical.