There are always infrequent issues that occur when checking in. It's certainly not the agents fault that these situations occur occasionally, or the way the computer system operates. However, too many agents, senior and newly hired, have acquired only minimal skills and can do nothing more than check in a person and print a boarding pass. They are unable or unwilling to make an effort to learn how to deal with special circumstances. In that respect, Matt, I feel this is a legitimate complaint.
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