Quote:
Originally Posted by AngryCustomer
I found this site by doing a Google search for "united premier members screwed".
When I realized I couldn't reserve economy plus seats till 24 hours prior to my flight I think I had an brain aneurism. United told me last year that if I flew 25,000 miles or more with them in 2011, I would be able to reserve premier seats when I paid for the flight so they lied to me. I have spent hours on the phone trying to get them to give me what I was promised with no results.
Are there any lawsuits going on out there? I don't have a choice who I fly with for business.
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You're not serious, I hope. Upgrades are an entitlement, not a guarantee. You need to check the airline's website for eligibility, not the information a telephone agent in India gives you. This info is from UA website regarding upgrades:
Premier® Silver Day of departure