So, I was with you all the way. Poor customer service, poor staff attitude and lack of customer care. Sounds like a real problem and as they expand ever faster, there seems to be an increase in the number of complaints against SWA, which is a shame as they previously had a good customer service reputation.
Then, out of the blue you started on safety. There was nothing in your description of your experience which has anything to do with safety or the safety culture in SWA. In fact, statistically SWA is one of the safest airlines in the world. I am not sure you can make a leap into "SWA is unsafe, because their customer service sucks".
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