[MelissaC]

I booked a trip on August 8th for my family of 4 to fly from Boston to Tampa in late December. Three weeks later, I realized that I'd inadvertently booked for 9:20 p.m. rather than 9:20 a.m. When I called to change the flights, I was charged $100 per ticket plus the $55 difference per ticket cost. I had also recently booked a February trip on JetBlue. Between the two trips, I had spent over $5000 on the airline. When I pointed this out, the rep still refused to waive the $100 a ticket charge. I emailed Customer No Service and received the following:


Thank you for contacting JetBlue Airways regarding your reservation and change fees. We are happy to respond.

When a flight is changed after the 24 hour grace period there is a $100 per person change fee and any difference in airfare. We send confirmation emails after a reservation is booked. this allows for customers to review their reservation and make any changes without change fees. If a change is made after the 24 hours the fees will then apply.

We can see this flight was booked on August 7, 2012 and was changed on August 28, 2012. We respectively decline the request to refund your change fees.

Thank you for choosing JetBlue.

Sincerely,

Dari
Customer Commitment Crew
JetBlue Airways
Crewmember 04728

I emailed back and told Dari I would not be using JetBlue again in the future and regret having already booked another trip on the airline.

As a contrast, I recently had to change a flight on Southwest. I incurred no charge even though the flight was only a few weeks away and it was the lowest possible fare.