The quick and dirty:
My mother boarded a flight yesterday leaving San Francisco headed for Minneapolis. When she boarded her flight, she was informed that she would need to check her carry-on due to a lack of space in the over head compartments. When she got to her destination low and behold - camera = gone.
This seems to be a normal thing for Delta. I see several different rants about camera's on the internet associated to Delta.
I understand some of the "airline supporters" will say you should not check in electronics but, here's the thing... Delta is a corporate giant competing with many other corporate giants. I typically view them as a means of transportation from point a to point b... however; you must make a killing in the following scam:
You sell tickets, have X amount of seats = X amount of passengers. You have a policy allowing X amount of carry on's for your X amount of over head compartment space per X amount of passengers. Now there is also a sale of unclaimed baggage. If corporate giant purposely which with equation above seems to be on purpose, fills that space forcing your valuables into their hands (if it's a carry on there was never an intention to check an electronic item) and then they are lost and who knows possibly sold again. Now a $200 camera sell for maybe I don't know $100 bucks plus the price of your ticket and baggage fees = DELTA MAKES OUT!
Even if that isn't the case, you should take better care of your passengers possessions bottom line. What my mom lost on that flight was not only her stolen camera, she lost the only photos she had of her only daughter's bridal shower. A once in a lifetime memory stolen that was PRICELESS.
As a claim was filed, two different customer service agents gave two different incorrect pieces of information. I'm quite sure some where in the fine print Delta bares no responsibility for this either. If it's clearly stated on-line why would you have to take a customer service agent's word for it. This whole scenario is comical.
I was in the insurance industry for many years and damaged, lost, or stolen items belonging to someone else that are in your sole custody = your liability. Why is it that a corporate giant can waive liability of your items. If you come into their house they aren't responsible. Hey you overbooked your space, not your consumer. I will never fly Delta again, I hope someone investigates that airlines have been hit hard on displaying all fees in ticket pricing and are loosing footing with being able to overcharge customers for fees. While some going broke in the process sure have a lot of claims on stolen good and an unclaimed baggage sale available..... = more $$$ I don't know sounds shady to me.
So sad but, this is why big business isn't always the best business. My wedding is in Nov. and my parents already have flights booked on Delta. Sadly, at this point I'm ready to pay the price to cancel those and have them fly another carrier.
It's awful service that my family also have a lot of sky miles this passenger that was robbed in particular and yet we can't even talk to a human being about a possession we left in their care!!
Hey if anyone out there will let me hold on to at least $200 bucks under the strict policy that I am not responsible for it while your gone... ha ha send it my way! The sad thing is --- an honest person --- I'd give it back! WOW!
By the way there was no TSA flyer in the bag, the bag was not locked, and Delta seemed to be the only hands involved.
