Judge: Do you know if the OP is eligible for a refund?
This sounded like a confusing case. It seems strange to pay the cancellation fee and then not get a refund. The only thing I can think of was the fare rules—perhaps it requires cancellation before departure and that did not happen. But you’re right, it is safe to assume based on the original post. Is there anything else that could have caused this?
If not, OP – can you confirm for us that you cancelled before departure?
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