Complaint: Customer Service Etihad - misleading info & poor service
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  #3  
Old Sep 11, 2012, 7:50 PM
jeyavudeen jeyavudeen is offline
 
Join Date: Sep 2012
Posts: 1
Angry Etihad - misleading info & poor service

I agree with you... Recently my wife with three kids were boarding (on sep 4th,2012) Ethihad flight and found one of the luggage were two kg more than the allowed 23kg. Staff on the counter compelled my wife to pay over-luggaged package amount. My wife was trying to explain her that she will remove the two kgs and transfer to our hand carrying bag that only had 3kgs. She confused my wife that she won't allow to take the carry-on if she move stuff from luggage to carry-on. she regret that she unnecessarily paid over-luggaged fee ($50) even-though she had less weight on the carry-on. The lady on the counter acted like an airport authority. We decided that we never ever again fly with Etihad.