I am not sure your Mum handled this situation properly. If she hit her knee with such force that she was in agony, she really should have had a doctor examine her knee before taking the flight. It was a bit irresponsible to take the flight in these circumstances.
In fact, after the accident, BA appears to have handled the situation very sympathetically. You rightly slate BA for the actions of the person bumping your Mum's knee, but it was also a BA person who "rushed immediately to my Mum's aid" and the FA's also sound like they were sympathetic to your Mum.
If the bump was as significant as you say, your Mum should have sought medical attention. If it was not, you are making a mountain out of a molehill.
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