Complaint: Customer Service How BA treats the elderly
View Single Post
  #7  
Old Sep 19, 2012, 6:32 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
Default

I know exactly which travelator you mean...it is in CDG Terminal 1 and there is no alternative way. There are a number of complaints on this board from people with disabilities and the ways they have been treated in airports around the world, some are environmental barriers like in CDG and others are attitudinal.

Many times, airlines and airports get so focussed on compliance with the law, they lose any sense of the need for some basic humanity. I have heard many horror stories of people being left in a chair for hours on end with no access to drink, food and water. I personally know of a situation in which someone with an acquired brain injury was refused boarding because he appeared "drunk" even though he had a carer with him who explained the situation and there was no evidence of any drinking whatsoever.

All airlines should be required to have a panel of disability advisors who can address how they can best provide equal access.