[ruth]

Thanks for your quick response. Your question is pertinent, however, when I left South Africa, I received an e-mail stating that the luggage had left. I expected to receive another e-mail notifying me of the arrival of the suitcase. Not being aware of how operations are carried out when one has to pick up luggage, and since I had been contacted by e-mail regarding the departure, I was waiting for the same kind of notification from the company regarding the arrival of the luggage.

The company also claimed that they tried to get me on the phone. I am just surprised that such a big company which has to deal with people every day, would not try to woo and keep clients by using a second method of notifying them, namely: e-mail as they had done before.

I am aware that people are extremely busy at your offices, but I find it really hard to believe that the telephone is the only means of communication that you use to contact clients.

I hate to think that no other means of communication was tried so that the storage fee could accumulate and I would be forced to pay up. And let's be reasonable, $674 dollars for a suitcase of good worth less than $100 is just preposterous.

This has been a very unpleasant experience and I am still hoping that I can still get my suitcase, and that the matter will be settled amicably.

Thank you for listening to me.

Ruth Rhone