Air France cannot improve!!
Sorry, for Air France but I think the chances for improvement are zero. The basics are not there. An airline is a service rendering organization. If you contact an Air France office you get an automaton on the phone! E-mails are not answered! So if the basic principles of how to deal with your passengers are not understood, you cannot improve!! My advice is only to fly Air France if no other airline is available and swimming and rowing are not possible!!
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