I think you need to send a detailed letter of complaint to BA detailing your complaint and asking them to waive the storage fees in these particular circumstances. On the other hand, you don't seem to have a strong case to suggest that you had a reasonable expectation that they would email you to tell you when the bags arrived. If they had your number and tried to call you, particularly if they left a message, you are on dodgy ground to say they are being totally unreasonable. I would be accepting of the communication problem, offer a reasonable sum (£50 say) and ask for your belongings back.
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