Quote:
Originally Posted by jimworcs
Ideally, someone would put their head over the parapet at the time and gather the names and addresses of the passengers who are willing to make a joint complaint. You are right, there is power only in numbers.
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Thanks for this response. I'm trying to think of a way to be prepared and pull together people to react after a specific flight. Perhaps a circular note (Psst, pass this on) that gives email addresses to whom they should write as soon as they get off the plane.