Hi, I had to hunt back through my emails but try these two email addresses:-
silla.maizey@ba.com
keith.x.williams@ba.com
I sent the unsatisfactory email to them, then I sent it back to the original person who sent it to me.I said that I had forwarded his email to them.Had response within a couple of hours and all was sorted out plus refund.
Suggest you try the same thing. Good Luck.