A320...sometimes I get the impression you don't love me.....
OK, here goes. My position is simple... I get that non-refundable, non changeable means non refundable and non changeable. Trawl back through my posts and see if you can find a posting where I don't acknowledge this....
However, I believe that airlines Terms and Conditions are generally abusive to customers. The airlines operate complex local monopolies and their pricing reflects this. The price penalty for purchasing a flexible ticket is hugely cost prohibitive, and in no way reflects the actual costs of the journey to the airline. This has the effect of channelling the vast majority of purchases into tickets which have T&C's which are abusive and unfair.
To that extent I am sympathetic with the complainant. However, I know that when I buy a restricted ticket, I need to write off the ticket if my plans change. Better regulation would sort this, but there is no effective passenger rights advocacy organisation in the US, except perhaps Flyersrights, and that is run by Kate Hanni, who frankly comes across as a nutter. Airlines pay a fortune in bribes (sorry political donations) to prevent further regulation... I am not optimistic things will change.
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