[The_Judge]

Originally Posted by 642435

@ Judge,

I'm glad you are onboard with me and agree. However, buying the unrestricted ticket is not the correct answer to the solution. 2 negatives don't make a positive!

You don't buy 2 bus tickets because you don't know if the employee you send on a trip will leave your company and you might need to change th ename on the ticket because of this - do you?? Be honest now....

You guy 1 ticket and if the emplyee leaves, you give the ticket to the next employee, and there's no penalties or anything else......

I agree with everything you say up until that last paragraph. And I partially agree with that. You buy ONE ticket but if you don't want to pay any penalties, you buy the unrestricted ticket. This is where you're not understanding, I believe. I'll expand on this momentarily.

Originally Posted by 642435

I'm not asking for a free ride, I would be very happy to pay a fee to have the name on the ticket changed or to have the option of getting a refund. But non of these are available options!!

This is the heart of the problem. There is an available option. You purchase the unrestricted fare.

Originally Posted by 642435

And you answer to "just buy the unrestricted ticket, and let's move on" is not an answer and it sounds like you already give up by making such a statement.

I don't mean any disrespect to you, but the title of the thread is: HOW CAN AIR CANADA IMPROVE??

We could expand that by saying: HOW CAN ALL AIRLINES IMPROVE??

Airlines WON'T improve if we say and accept that the answer is to buy the "other" ticket which is 2.2x the price. That, is not an improvement!

Let's cut to the meat of this. You are saying, I think, that there should be an option in the less expensive fares to allow changes to names or refunds with little penalty. Here's why there never will be and this is what you need to comprehend. Airlines are massive money-making machines. They may not want you to think they make money but believe me, they do. And who benefits from this? Other than their upper management, the government. Airline tickets are HEAVILY taxed. There are complaints about this all the time. I hear people say, "Oh man, the taxes on this ticket are almost as much as the fare." Well, tell me, do you think the government is gonna step in and regulate their cash cow? These rules are here and they are probably here for the duration. We can bury our heads in the sand and say they should change, their are no options but the reality is that there is an option. It's not a good option but there is an option.

I am not trying to be as ass but you keep shying away from the full fare cuz it's expensive. Yes it it, probably triple or quadruple the price of what you may have paid but that fare allows you to have zero penalties and peace of mind.