I agree that the TA (Orbitz) was responsible. It took a while to get them to help me but once they did LAN Chile resisted them. LAN told them I had a visa issue which was not true. LAN is the one that made the schedule change and the one that was not available on a Saturday when Aero Mexico was trying (they tried hard!!!) to resolve the issue. I think Orbitz just bumbled it but eventually made good. LAN was pure evil all the way.
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