The acts of Cancelation or refund on line should be handled with more discretion especially when a new booking is involved later in this case
Don't know how long it will take for Qatar airway to process the refund request on line
But It is not good to keep 2 active booking in the system albeit refund request has been sent
As when the booking data is transferred from reservation system to DCS(departure control system)used by airport the requirement of refund will not be identified by the system ,so when you checked in ,staff key in your name , your original booking popped out by default
As you well explained to check-in staff and show her your correct booking ,it was utterly airline staff responsibility to double check itinerary .name, whatsoever …….but she failed to do so which led to that you were checked in under wrong booking but just a hint that if you had double-checked your bag-tag receipt you would have had chance to let her correct it on spot
When arrived in Doha and check-in clerk realized a mistake had been made by their colleague in last station but they didn't work around the issue , as my personal opinion ,airline should have taken action to remedy given transfer time is enough as offloading and identifying a transfer bag is not too difficult given perfect organization, communication, collaboration at specific station .
I am trying talk about customer service and customer care for an airlines who are proud of being 5*
But weather airline are obligated or not in this special circumstances honestly I don't know!
Any way sorry for your experience and disappointed little bit of the quality of service of a 5*
Hope they may improve and they care seriously
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