Complaint: Canceled / Delayed / Overbooked Refunds
View Single Post
  #5  
Old Oct 23, 2012, 4:08 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
Default

http://www.caa.cz/uploads/english/eu...nt_form_en.pdf

This is the standard EU form for complaints. Your somewhat extraordinary circumstances in which they reversed your journey isn't on the checklist. I woud treat it as a delay or cancellation. The airline must offer a refund if they make a substantial change to your itinerary.