Quote:
Originally Posted by vino_jude
Hi,
I have a reservation for my parents for 13th Nov 2012. My mother's surname on the ticket is her maiden name. Unfortunately on her passport, her last name is different from that on the ticket. This needs to be changed before they travel. This reservation was made via Expedia .
We are in touch with Expedia who do not have any policy on such name changes. They are trying to reach out to Etihad but are unable to get through. Etihad call centers are not reachable either. We've been on hold for hours together in vain
Could someone help us here?
Thanks,
Jude
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i am not sure if there is a an airline representitive office in your city if the office and your home are not distances far apart ,may be try to visit the office with all pertaining documents and explain the situation to them and ask for an assistance
that is all i could think of ,hope it is practical
any way it is better to find the error earlier than on c/i spot
good luck