Bait and switch
Last night I went to the Delta.com website to make reservations for two from GSP to MDW. I had a specific time window in which to fly, so I knew I was probably not going to get the lowest fare, which I was okay with. However, upon finding a fare and flight I wanted ($454), I clicked on 'Pay with Miles.' The next window opened up but I was dismayed (not my true emotion) to see the fare was now $741. Literally a single mouse click "bait and switch." Twenty minutes on the phone with two agents and online help agents gave the same lame story, that someone else must have purchased tickets at that fare (despite the message on the screen indicating 3 tickets at that fare remained). Despite my need for the specific time window for flying, I changed my work plans and took an earlier flight at a better fare ( which will cost me more in reality since I had to change my work schedule.).
I feel that this is a real form of bait and switch fare gouging.
I plan to file a complaint with Delta, the DOT and the FTC. Anyone else have a similar issue?
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